Initial Project Evaluation (IPE): Have new project or product idea in mind? Let General Supply help you. Our designer could help you to visualize it by using AutoCAD or Photoshop. How many would you like to order? When will you need it to be in your warehouse? A clear understanding of your need will help us offer you suggestions and alternatives to save time, improve function, enhance manufacturing capability, and reap import savings.
Key Factor Determination (KFD): besides RFQ factors like price, description, quantity and delivery time, our team wants to be certain that we understand your project thoroughly. What is the material of the product, intended uses and your overall expectations for look, feel, function, quality and delivery?
Factory Assessment Process (FAP): A major benefit of working with General Supply is our decades of manufacturing and importing experience. We’ve built a strong partnership with international manufacturers. We work closely with our partners and hand-pick the best manufacturer for your project.
MTR, MSDS, Product Safety and CPSIA Compliance Assessment: Part of the value General Supply brings is that we are serious about Product Safety and Products Quality. In addition to General Supply’s internal QC team on the ground in Asia, we work with a number of independent testing labs. These independent partners provide certified testing results for lead and phthalate content as well as any applicable safety and compliance requirements. General Supply will guide you through the testing process with a specific plan for your specific project. The MRT, MSDS for certain materials are available upon request.
Request for Quote 24 to 36 hours (RFQ): General Supply provides a detailed written quotation for every project request outlining price, product description, sample and production timeline, logistics and customs clearance services. You will find packaging, payment terms etc of your project delivered punctually are included.
Pre-Production Sample (PPS): General Supply provides a physical PP sample with every project. This is an in-person review of your project to make sure all details are correct. Photo shot in details will be provided in advance of the physical sample and samples are previewed by our inspection team for accuracy before they are sent out for your review.
Sample Approval Process (SAP): Upon receipt of your original sample you will be provided with a written “Production Authorization” form. This form allows you to approve the sample “as is”, “with changes” or request a new sample with updates. No production begins before your written approval of the sample is received. This step mitigates the discrepancy risk in production.
Purchase Order (PO): Your purchase order to General Supply should always outline key elements of your project: price, product description, quantity ordered, delivery address and in-your-warehouse date. It is a legal binding document to secure the promise we make to you.
Purchase Order Acknowledgement (POA): This is an exciting start! A written Purchase Order Acknowledgement (POA) will be issued to you within 24 hours outlining our understanding of the project. This is our exclusive “Spec Sheet” detailing ALL aspects of the project scope: item number, product description, packaging, shipping mark information, payment terms, testing requirements and delivery dates. You will be asked to review this document carefully, counter-sign and return back to us.
Initial Inspection (II): Once the PP sample is approved by you for production, General Supply’s quality control (QC) team go to the factory to review all materials, product components, and factory production plans to insure they meet or exceed the requirements/quality of the PP sample.
Mass Production (MP): General Supply manages this milestone step through localization strategy to ensure every project is completed on time within budget.
Shipment Booking (SB): General Supply’s logistics team contact our forwarding service providers to provide seamless transport of your freight. You can choose to ship by air, ocean or by express mail. Vessel bookings are made in advance with our network of freight forwarder partners to guarantee a seamless, timely movement of shipments.
Final Inspection (FI): Every project is inspected by our General Supply QC team before products are shipped out the gate of our manufacturers. The mass-produced goods are required to meet or exceed the strict quality control standards. Finished goods are reviewed on the factory floor and written inspection reports with pictures are created before goods are released for delivery to the forwarder.
Ship to Seaport (S2S): Our logistics team take care of the ‘flow’ of goods from factory floor to the port warehouse and ensure customs documents are in full complete set – bills of lading, packing slips, commercial invoice, place of origins, insurance policy and required documentation are correct and in place.
Final Bill (FB): you will receive an itemized bill showing cost of goods, shipping, and other needed services. Regardless of your payment terms, invoices are prepared in advance to for your review and bill your client.
Customs Clearance in Port of Destination (CCPOD): Our experienced brokers process customs clearance in a speedy manner. We save your valuable time, cost and energy. Customs documents are prepared in advance and every bit of details is covered to create a smooth, seamless flow going through US Customs.
Delivery Guarantee (DG): General Supply’s logistics team is TOP NOTCH! The choice of where to receive your goods is yours. We will cooperate with you on your self-picking-up, picking up from Port of Departure (POD), picking up from Port of Destination (POD), or shipping to your warehouse. We arrange palletization and inland transport through our network of reliable carriers as needed, offer recommendations for drop shipment and fulfillment services and provide tracking capability upon request. We understand transparency is important. You will receive tracking updates, and General Supply provides both verbal and written proof of delivery (POD) for each shipment.
Quality Guarantee Program (QGP): General Supply appreciates our business partners and we are here to help you succeed. We off a 30-day quality guarantee. In the rare event that something may go wrong with your order, even with all the safeguards we have in place, but please count on us to get it corrected and make you 100% happy. General Supply will work with you to develop options to make things right.
Satisfaction Guarantee Survey (SGS): We value your opinion and the quality of service we provide to you. We won’t be happy until you are! We are committed to The Ultimate One-Stop-Procurement Experience so you can focus on growing your business. Your feedback helps us better serve you.